Internet Guidelines - The Internet is one of mankind's greatest inventions but you can get yourself into trouble if you don't follow a few simple rules.

Connectivity Tips

  • The term 'wireless' can sometimes confuse people because there are two types of wireless networks.

    1) The first type is where you connect directly to the Internet with a wireless device such as one of these:

    With these wireless modems you can connect to the Internet wherever you are, even away from home, as long as you have a mobile signal (at least 3 bars is best).

    2) The second type of wireless network is one that is created inside your own home or business with a DSL modem such as these:

    These modems require a physical phone line connection to connect to the Internet but will allow you to connect your computer and other devices wirelessly together inside your home. The range depends on the type of modem and the construction of your house but generally you should be able to access the Internet from anywhere inside your home.

  • Troubleshooting Problems

    • If you're having problems with your modem or your Internet connection, try these simple steps and you may be able to fix the problem

    • If your Internet connection is down, and you can't seem to access the web, turning your modem on and off again can sometimes fix the problem. If you look at the back of the modem, there should be a button labeled "Power" or "On/Off", as you can see below.
    • Hold down the "Power" or "On/Off" for roughly 5 seconds, then, once the modem is off, wait for about 30 seconds. Turn the modem back on again and give it time to warm up. Check your Internet connection again to see whether this has fixed the problem.

    • Another way to help fix an Internet connection problem is to unplug your Internet cable and plug it back in. Looking at the back of your modem, there should be either blue or yellow cables plugged into it. Ensure that these cables are firmly inside the socket. If not, unplug them from the modem, wait for 10 seconds, and then plug them back in.



    • Browsing Tips

      • The biggest concern about using the Internet is when you're sending important information such as usernames, passwords, or credit card information. When involved in these activities always ensure that you're using a secured connection. They way to check this is the look for 'https' in the address of the website, rather than simple 'http'. There should also be a picture of a closed padlock next to the address. If you don't see the closed padlock and the web address starts with 'http' you should be extremely wary of entering sensitive information.

      • Be careful when you're installing updates to even reputable software such as Java or Abode Flash. They will often attempt to install additional programs which you may not want running on your computer. Read each window that pops up during installations and untick anything you do not want installed.

      • Having said that, it is important that you keep up to date with plugins such as Java and Adobe Flash. Vulnerabilities in these programs can be attacked in the same way as browsers and operation systems. Install updates to them carefully, but do ensure you keep them up to date.

      • It is not advisable to perform confidential activities online while using public internet hotspots. There is no guarantee that these connections are secured and your information may be intercepted. Wait until you are home on your own secured network.

      • Another issue with accessing your private information while away from your home is 'shoulder surfing'. People have been known to look over other people's shoulders to obtain private information. If you're using a tablet or smart phone out in public just be extra cautious of people around you.

      • In previous years you had to type in the entire web address (also called a URL - Uniform Resource Locator) ie: 'http://www.sannacomputing.com.au'. These days you don't need to do that anymore. You can simply type in 'sannacomputing.com.au'

      Email Tips

      • Banks and other reputable websites that involve financial transactions, such as eBay or PayPal, don't send emails looking for user names, passwords or credit card numbers. Even if the email looks like it's from your bank it will most likely be a phishing scam. The link in the email will take you to a official looking website that is simply designed to capture your personal and financial details.

    • The safest practice is to always manually type in the web addresses of these businesses so that you know you're on the real site. Any official notifications will be listed under your account once you log in. If you still have doubts you can always call the business to confirm.

    • There are countless email scams on the Internet, most of them involving crooks asking victims to send money for one reason or another. Don't respond to these emails in any way. Simply delete them.

    • You may have seen a Facebook post or received an email claiming a unrealistic statistic, current event, or urban legend. Most of these will be false. If you'd like to find out for yourself, however, try going to www.snopes.com Snopes is well known for debunking the most popular myths on the Internet but some claims turn out to be true.



    Hopefully if you follow these guidelines your computer will stay virus-free but nothing is ever certain. If there is something strange going on with your computer or you fear it has been infected give us a call and we can clean it up for you.



0408 377 897


Disclaimer: The information on this site is of a general nature only. It does not take your specific needs or circumstances into consideration. You should look at your own personal situation and requirements before making any decisions or taking any action.

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